POLICIES
Privacy Policy
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
TO PERSONALIZE YOUR EXPERIENCE
Your information helps us to better respond to your individual needs
TO IMPROVE OUR WEBSITE
We continually strive to improve our website offerings based on the information and feedback we receive from you
TO IMPROVE CUSTOMER SERVICE
Your information helps us to more effectively respond to your customer service requests and support needs.
TO PROCESS TRANSACTIONS
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
TO SEND PERIODIC EMAILS
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email
Shipping Policy
Shipping fees are non-refundable
Texas shipping addresses are subject to state sales tax.
All orders are shipped in the order they are received
Orders ship weekly
Please allow up to 14 days for your orders to ship, regardless of shipping speed, as some of our items are made to order
We primarily use USPS or UPS to ship our orders. FedEx is available under certain circumstances. You must contact hello@brandonmike.com for any special requests
The shipping rate is calculated by weight of the product, dimensions and the delivery address
You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated.
Brandon Mike will not be responsible for any items lost during shipping
If for some reason the product is received in a damaged condition you have 5 business days upon receipt to contact Brandon Mike via hello@brandonmike for return shipping and exchange.
All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
We do not reimburse shipping costs
Your account will be refunded within 3–10 days of receipt of your item